You can check the status of any order by logging into your account and going to My Account > Orders. Here is a complete explanation of what each status means.
Order Status Guide
Payment Pending
Your order has been created but payment has not been confirmed yet. This can happen with UPI delays or if the payment window timed out. If you believe you were charged but this status is still showing, contact us and we will verify with our payment gateway.
Order Confirmed
Payment has been received successfully and your order is queued for processing. You will receive a confirmation SMS and email within a few minutes.
Processing
Your items are being picked, packed, and prepared for handover to Shiprocket. This stage takes 1 to 2 business days.
Dispatched / Shipped
Your order has been handed to Shiprocket and is on its way. A tracking link and AWB number have been sent to your registered mobile and email. Use the link to follow your shipment in real time.
In Transit
Your package is moving through Shiprocket’s network. Delivery is expected within 3 to 5 business days from dispatch. Delays during high-volume periods, public holidays, or extreme weather may push this slightly.
Out for Delivery
Your package is with the local delivery agent and is scheduled to arrive today. Make sure someone is available to receive it — most couriers attempt delivery once before returning the package.
Delivered
Your package has been marked as delivered at your address. If you have not received it, check with your building reception or neighbours first, then contact us within 48 hours.
Return Initiated
You have raised a return request and it is confirmed. We will schedule a reverse pickup through Shiprocket from your doorstep within 2 to 3 business days. You do not need to drop the item at any courier office.
Return Picked Up
Shiprocket has collected the item from your address and it is on its way back to us. We will inspect it once received and process the refund.
Refund Processed
Your return has been received and verified. The refund has been credited back to your original payment method — the same UPI ID, card, or net banking account used at checkout. Allow 3 to 5 business days for the amount to reflect.
Cancelled
Your order has been cancelled. If you cancelled it yourself within 12 hours, no charge applies and any amount paid is refunded to your original payment method. If the cancellation was due to stock unavailability, the refund is processed immediately.
COD is available only for Delhi NCR orders. COD orders that are cancelled before dispatch are simply closed with no charge.
Have a question about a specific order status? Contact us at (+91) 888-207-9365 with your order ID and we will look it up immediately.